KMC Public Service Operations Update: January 27, 2023

KMC Operations Update for 1.27.2023

Repairs to our system have been made. Our IT team continues to work towards restoring all clinical applications. Some systems are not fully stable so our current plan is to have all systems restored and fully operational this afternoon. We will post an update this afternoon.

Reminder: Patients may call for urgent matters to consult with providers and be triaged. Routine visits will continue to be rescheduled. Again, we are deeply sorry for limiting services.  Please refer to public notice below from January 25th for all contact information. Thank you for your continued patience.

 

January 25th, 2023

Dear Community,

K’ima:w Medical Center continues to have network impairments. Staff are working diligently to resolve the issue in the hopes our systems will be fully functional as soon as possible. For the safety of our patients, the medical clinic will be closed today until our systems are functional. For medical emergencies, please call 911. For medical assistance, please call 530 625 4261 X 0259 or X 0221 for the front desk to connect you with a medical team member. The Pharmacy will remain open for refills only. All other departments will remain open, but may have limited services due to network failure. Please know we are working diligently to resolve the issue and to reschedule patients as promptly as possible.

Operator: 530 - 625 – 4261 (can route calls to runners or main department contact)

  • Fiscal X 0224
  • Dental X 0311
  • MAT X 0445
  • Pharmacy X 0238
  • Refills & Telemedicine X 0458
  • Health Information X 0324
  • Billing X 0324
  • Front Desk X 0259 & 0221
  • Lab X 0212
  • IT X 0296
  • PRC Operator 
  • Facilities X 0199
  • Housekeeping X 0199
  • EMS / Emergency 625-4180 or 911
  • Human Resources X 0227
  • Nursing X 0259 or 0221
  • Behavioral Health X 0450
  • Security X 0237
  • Transportation X 0246
  • Senior Nutrition 625-4834
  • Radiology (Unavailable) X 0235

Our operator will route calls to the emergency extensions or provide notes to runners until further notice.

Sincerely,

Stephen Stake, DrPH, MHS, CPH
CEO, K’ima:w Medical Center

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