Medication Refill Clerk – FT/Regular

Job Title:                     Medication Refill Clerk

Department:             Pharmacy

Reports To:                Director of Pharmacy

Salary Level:              $16.24 - $22.48

FLSA Status:              Nonexempt

Approved By:            Director of Pharmacy

Approved Date:        November 2022

GOALS FOR POSITION:  Meet Joint Commission and Board of Pharmacy Standards.  Provide prompt and courteous patient service. Support the Pharmacy in delivering medications to patients.

SUMMARY: Performs clerical and support functions assisting the Director of Pharmacy, Pharmacists, Pharmacy Technicians, and prescribing personnel in documenting and dispensing medication.  Functions include record keeping, reception, telephone communications, and clerical duties relating to administration of the Pharmacy.

FUNCTIONS & RESPONSIBILITIES:

Screens phone calls and takes messages.  Must have exceptional telephone etiquette in interacting with multiple patients in representing K’ima:w Medical Center.

Greets and assists patients.

Inputs and retrieves information from computer to include billing information, prescription refills and patient information.

Inputs physician(s) orders; and  new and refill prescriptions.

Call/fax physicians for prescription refill authorization.

Reviews insurance status of patients and patient pharmacy history.

Operates computer terminal to input and retrieve data.

Performs delivery and receipt of messages between Pharmacy and providers.

Completes billing forms and bills third party companies.

Suggests the least costly alternative medication to K'ima:w physicians.

Assist with patient care activities as needed.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BASIC REQUIRED ABILITY: PUBLIC RELATIONS/ADVANCED INTERPERSONAL SKILLS:  Addresses clients by name; smiles when talking to clients, physicians, peers, and families; answers the telephone courteously and promptly; identifies self and department when answering the telephone using pleasant voice tone/verbiage; possesses excellent listening skills; interacts with clients and peers.

JOINT COMMISSION RESPONSIBILITIES:  Responsible for helping to prepare, achieve, and maintain accreditation by The Joint Commission.  By serving on the various performance improvement subcommittees individual employees are directly involved in the generation or modification of policies & procedures that enable KMC to provide continuously improving healthcare.

COOPERATION:  Must be a self-starter; seeks solutions; accepts constructive criticism; willing to adjust to changes; capable of working with team with flexibility to support goals and objectives of Medical and related departments.

PROFESSIONALISM:  Shows pride in personal appearance and grooming; displays a positive attitude about work; respects the confidentiality of patients and staff of Medical and related departments; and is congenial with public and peers.

INITIATIVE:  Willing to participate in continuing education programs; asks questions; contributes during staff meetings; serves on K'ima:w Medical Center committees as appointed; demonstrates a desire for self improvement.

JOB SPECIFIC SKILLS & ABILITIES:

Must understand and have a working knowledge of pharmaceutical terminology.

Skill in operation of computer, calculator, and other office equipment.

Ability to use computerized program systems.

Intermediate knowledge of Microsoft Office programs.

Demonstrated ability to prioritize responsibilities.

Demonstrated knowledge of maintaining and managing files and records (numerically and alphabetically).

Knowledge of grammar, spelling, punctuation, and common technology.

Experience with answering the telephone.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); and 3 to 6 months related experience and/or training.

Experience in Pharmacy billing computer systems, Pharmacy Medi-Cal and Pharmacy contracting preferred.

CERTIFICATES, LICENSES, REGISTRATIONS: Current CPR Certificate or obtain within 60 days of employment.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively to patients or employees of organization.

MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

CONFIDENTIALITY:  Employee must be aware of and adhere to Ki'ma:w Medical Center's Confidentiality Policy and always deal appropriately with patient confidentiality.

CONDITIONS OF EMPLOYMENT:  Employee is subject to baseline and random drug testing per the Hoopa Tribal Drug & Alcohol Fit for Duty Policy.  Employee will serve a 90-day introductory period.  Employee is subject to introductory and semiannual performance evaluations.  Preference will be given to qualified Indian applicants pursuant to the Tribe's TERO Ordinance.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to blood borne pathogens, airborne formites, infections and other contagious diseases.  The noise level in the work environment is usually moderate.

ANNUAL TRAINING REQUIREMENTS:  At a minimum Employee is required to be certified for 1) Health Stream courses and 2) CPR every two years.